Policies & Endnotes

August 2015

Mercedes-Benz USA, LLC ("MBUSA") appreciates your interest in its products and your visit to its Internet site, mbvans.com (the "Site"). Your privacy is important to us and we want you to feel comfortable visiting our Site. Protecting your privacy in the processing of your personal data is an important concern to which we pay special attention. Therefore, this online privacy statement tells you about the information MBUSA collects through the services available on our Site, how we use that information, and how you can opt out of certain uses of information we may collect. By using our services and accessing our Site, you are consenting to the information collection and use practices described in this online privacy statement, as modified from time to time by us. If we decide to change this online privacy statement, we will post a new online privacy statement on our Site and change the date at the top of the online privacy statement. Therefore, we encourage you to check the date of our online privacy statement whenever you visit this Site for any updates or changes. Our Site may include, however, links to other websites that are not covered by this online privacy statement. These sites have their own privacy and information security policies and terms and conditions. Please review the privacy policy and terms and conditions sections of such websites for additional details.


Email Communication

You will only receive email from MBUSA if you have requested to be on our mailing list. To sign up for news, updates, and information from MBUSA via email, click here.

Pixel Tags

We may use Pixel Tags on our Site and may permit third parties to place them on our Site to monitor the effectiveness of advertising or for other legitimate purposes. A Pixel Tag, also known as a "Web bug" is a small, graphic image on a Web page, Web-based document, or in an email message that is designed to allow the site owner or a third party to monitor who is visiting a site. Web beacons are often invisible to the visitor because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document, or email message. Web beacons are represented as HTML IMG tags in the Web page; visitors can click on "view profiles" of the web page to see whether the page is using a web beacon.

Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and the time it was viewed. Web beacons can also be linked to personal information. For example, advertising networks use Web beacons to add information to a personal profile of what sites a person is visiting and to determine what banner ads to display based on the profile. Another use of Web beacons is to provide an independent accounting of how many people have visited a particular website. Web beacons are also used to gather statistics about Web browser usage at different places on the Internet.

IP Address and Click-Stream Data Collection

MBUSA may collect IP addresses and/or click-stream data for market research, for purposes of system administration and to report aggregate information. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our servers identify your computer by its IP address. When you request web pages from our Site, our servers log your IP address.

Click-stream data is information collected by our servers when you request pages from our Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view, and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at our Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content, and the like.


MBUSA uses commercially reasonable efforts to store and maintain personal information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. We encrypt order information, including credit card numbers, using Secure Sockets Layer (SSL) technology to ensure that our customers' information is safe as it is sent over the Internet to our server.

We exercise reasonable care to protect your personal information. This includes storing the personal information on our servers behind a secure firewall and ensuring all transmissions to other vendors use secure encryption technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. So while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic, and procedural safeguards to protect your personal information.

When registering for access to a secure area of our Site, we will ask you to select a Username and Password. We recommend that you do not divulge your Password to anyone. We will never ask you for your Password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered area of our Site and close your browser window when you have finished.

Internally, we will limit access to personal information to those persons who need the information to provide products and services to you or maintain or service those products or services. These persons are limited in number and are committed to our privacy and security policies. We will review our security arrangements from time to time, as we deem appropriate.

Links to Other Sites

Please be aware that we provide links to third-party sites as a service to our visitors, and that we are not responsible for the content or information collection practices of those sites. Please note that these sites' privacy policies may differ from those of MBUSA. We encourage you to review and understand their privacy practices before providing them with information.

Privacy Statement Revisions

A revised online privacy statement will only apply to data collected subsequent to its effective date on this version of our Site. Any revisions will be posted at least seven days prior to its effective date.


We collect several types of information on our Site. Personal information is information that identifies an individual or is directly associated with a specific person, such as a customer's name, mailing address, telephone number, email address, credit card number, or information about activities that can be directly linked to that person, such as his or her purchases ("personal information"). Our definition of personal information does not include "aggregate" information. Aggregate information is data about use of our Site, such as pages visited on our Site. Aggregate information helps us understand trends and customer needs so that we can better consider new products and services, and tailor existing products and services to customer desires.

We may also collect "non-personal information," which is information about you that does not itself identify you individually. Examples of non-personal information include age range and gender.

Collection of personal information

When you use certain parts of our Site, we collect certain kinds of personal information:

Customer Service Correspondence: We may collect information that identifies you personally when you submit comments, questions or suggestions to our Customer Service department.

Use of personal information

Except as disclosed in this statement, we do not sell or disclose information that identifies our visitors personally or makes it possible for other parties to contact them directly without our visitors' consent.

Use of Non-Personal and Aggregate information

We may use non-personal and aggregate information to better design our Site and share with our marketing and advertising agencies.



A cookie is a small text file that the browser sends to the web server with each page request. A cookie can be saved on a visitor's hard drive as a small text file or it can be restricted to the computer's memory where it is removed once the browser is closed. Only the cookies that are associated with a specific URL are sent to the web server; cookies that are sent from one web server are never sent to another web server. DVUSA uses cookies to identify specific machines in order to gather aggregate data on how visitors are utilizing our Site. In some cases, cookies might be used to identify a specific visitor.

Use of Cookies

We use cookies to enable MBUSA to automate access and data entry functions of our Site and track use of the Site to determine those areas that are useful or popular and those that are not, thereby enabling us to improve and update the Site effectively. Once a visitor has registered on our Site, MBUSA may elect to use cookies to track a specific visitor. We use this information to enhance the visitor experience during future visits to our Site. We might also collect information on the browser type including plug-in versions, for example Flash or QuickTime. Another example of information we might capture is the URL where a visitor is entering or exiting our Site.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that if you elect not to accept cookies, the Site may not function properly or may not permit access. Disabling cookies will usually result in also disabling certain functionality and features of this Site.


Some specifications and features shown or mentioned on this site are optional and only available upon request at extra cost. Specifications are subject to change without notice. Some vehicles may be shown with non-U.S. equipment.

1 Based on a comparison of the Automotive News classification of full-size Commercial Vans.

2 No system, regardless of how advanced, can overcome the laws of physics or correct careless driving. Please always wear your seat belt. Performance is limited by available traction, which snow, ice and other conditions can affect. Always drive carefully, consistent with conditions. Best performance in snow is obtained with winter tires.


Crosswind Assist engages automatically when sensing dangerous wind gusts at highway speeds exceeding 50 mph. Performance is limited by wind severity and available traction, which snow, ice and other conditions can affect. Always drive carefully, consistent with conditions. Feature not available on 3500 models.

5 Available for 4-cylinder only. Required option code MH8(fleet vehicles only).

6 Driver is responsible for monitoring fluid levels and tire pressure between service visits. See Maintenance Booklet for details.

7 Requires the use of ultra-low-sulfur diesel fuel. Sprinter vehicles are approved to use BS biodiesel (approved diesel fuel with a maximum 5% biodiesel content) in all BlueTEC® engines. The only approved biodiesel content is one that both meets ASTM 06751 specifications and has the oxidation stability necessary to prevent deposit/corrosion-related damages to the system (min. 6h, proven by EN1 4112 method). Please see your service station for further information. If the BS biodiesel blend does not clearly indicate that it meets the above standards, please do not use it. The Mercedes-Benz Sprinter New Vehicle Limited Warranty does not cover damage caused by fuel standards not approved by Mercedes-Benz.

8 Fuel savings estimate of up to 18% according to FTP75 testing of engine OM651 (4-cylinder) versus OM642 (V6). Individual mileage will vary,based on factors including vehicle load, driving style, road conditions and fuel quality.

9 Braking effectiveness also depends on proper brake system maintenance, tire and road conditions.

10 Warning: the forces of a deploying air bag can cause serious or fatal injuries to a child under age 13. The safest seating position for your child is in a rear seat, secure into an appropriate, properly installed child seat, or correctly wearing a seat belt if too large for a child seat. See operator's manual for additional warnings and information on air bags, seat belts and child seats.

11 Blind Spot Assist may not be sufficient to avoid all accidents involving vehicles in your blind spot and does not estimate the speed of approaching vehicles. It should not be used as a sole substitute for driver awareness and checking of surrounding traffic conditions. Not available on Cab Chassis.

12 Lane Keeping Assist may be insufficient to alert a fatigued or distracted driver of lane drift and cannot be relied on to avoid an accident or serious injury.

13 COLLISION PREVENTION ASSIST may not be sufficient to avoid an accident. It does not react to certain stationary objects, nor recognize or predict the curvature and/or lane layout of the road or every movement of vehicles ahead. It is the driver's responsibility at all times to be attentive to traffic and road conditions, and to provide the steering, braking and other driving inputs necessary to retain control of the vehicle. Drivers are cautioned not to wait for the system's alerts before braking, as that may not afford sufficient time and distance to brake safely.

14 Based on a comparison of similarly sized and equipped commercial vans.

15 Extended Limited Warranty (ELW) not available in all states. Contact your local Mercedes-Benz Vans dealer to verify availability.

16 The Mercedes-Benz Vans Roadside Assistance Program is only available for vehicles covered under warranty and includes such services as towing, jump-start in the event of a dead battery and assistance with the installation of a spare tire.

17 Optional or part of an option package.

18 For the Sprinter 2500

The Mercedes-Benz Sprinter 2500 Cargo Van was named a Vincentric Best Fleet Value in America.

Based on the Vincentric 2014 Best Fleet Value in America awards for the Sprinter Standard Roof, 144 inch wheelbase trim level.

The Mercedes-Benz Sprinter 2500 has the lowest fleet lifecycle cost of any heavy duty cargo van.

Based on Vincentric 2014 Fleet Awards analysis, 3/4 ton cargo van segment and the Standard Roof, 144 inch wheelbase trim level.

The Mercedes-Benz Sprinter 2500 has the lowest fleet lifecycle cost of any heavy duty cargo van.

Based on Vincentric 2014 Fleet Awards analysis, 3/4 and 1 ton cargo van segments and the Standard Roof, 144 inch wheelbase Sprinter trim level.

The Mercedes-Benz Sprinter 2500 Passenger Van was named a Vincentric Best Fleet Value in America.

Based on Vincentric 2014 Best Fleet Value in America awards for the Standard Roof, 144 inch wheelbase trim level.

The Mercedes-Benz Sprinter 2500 Passenger Van has the lowest fleet lifecycle cost in its class.

Based on Vincentric 2014 Fleet Awards analysis, 3/4 ton cargo van segment. Results reflect the Standard Roof, 144 inch wheelbase trim level.

The Mercedes-Benz Sprinter 2500 has the lowest fleet lifecycle cost of any heavy duty passenger van.

Based on Vincentric 2014 Fleet Awards analysis, 3/4 and 1 ton cargo van segments. Results reflect the Standard Roof, 144 inch wheelbase trim level.

For the Sprinter 3500

The Mercedes-Benz Sprinter 3500 Cargo Van was named a Vincentric Best Fleet Value in America.

Based on the Vincentric 2014 Best Fleet Value in America awards for the High Roof, 144 inch wheelbase trim level.

The Mercedes-Benz Sprinter 3500 Cargo Van has the lowest fleet lifecycle cost in its class.

Based on Vincentric 2014 Fleet Awards analysis, 1 ton cargo van segment and the Sprinter High Roof, 144 inch wheelbase trim level.

36 Ask your dealer about compatible devices.

37 Measure according to SAE J1100.

38 Driving while drowsy or distracted is dangerous and must be avoided. ATTENTION ASSIST® may be insufficient to alert a fatigued or distracted driver and cannot be relied on to avoid an accident or serious injury.

39 Based on ALG's 2015 Residual Value Award for the Full-size Commercial Van segment. ALG is the industry benchmark for residual values and depreciation data. www.alg.com.

40 There are numerous legal requirements concerning the towing of a trailer, eg. speed restrictions. Many states require a seperate functional braking system for your trailer once a certain weight limit is exceeded. For reasons of safety, it is recommended that all trailers use a seperate functional braking system. Make sure your vehicle/trailer combination complies with local laws. This not only means where you live, but also anywhere you are driving to. Information on this can be obtained from the police and local authorities.

Observe the following when towing a trailer:

Practice driving around bends, stopping and backing up at a place where there is no traffic.

41 Rearview camera does not audibly notify driver of nearby objects and is not a substitute for actively checking around the vehicle for any obstacles or people. Images displayed may be limited by camera field of view, weather, lighting conditions, and the presence of dirt, ice, or snow on the camera.

42 Please see your dealer. Compare the estimated mpg to the EPA estimated mpg rating of other vehicles. Please see www.fueleconomy.gov for details. You may get different mileage depending on how fast you drive, weather conditions, and trip length. Your actual combined mileage will probably be less than the combined estimate. Please be advised that 91 Octane premium gasoline was used for fuel economy testing and fuel economy certification. Therefore, exclusive use of 87 Octane gasoline may reduce the engine’s performance and increase fuel consumption.

43 NO PURCHASE NECESSARY. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. OPEN TO LEGAL RESIDENTS OF THE 50 UNITED STATES (D.C.)18 YEARS OR OLDER WHO HAVE A VALID DRIVER'S LICENSE. VOID WHERE PROHIBITED. Enter at a participating Lowe's (see dates and locations at www.lenoxtools.com/tour through 10/27/17). For Official Rules, prize descriptions, and odds disclosure, visit www.lenoxtools.com/tour or Sponsor's agents during Irwin Tools and/or Lenox Tools demonstration / Mercedes-Benz van ride or drive events at participating Lowe's Sponsor Mercedes-Benz Vans USA, LLC, 303 Perimeter Center North, Atlanta, GA 30346. Name Removal Notification System: If you would like your name removed from Sponsor's mailing list, please call 1-877-762-8267 and your name will be removed within 60 days of the request.

*Excludes all options, taxes, title, registration, transportation charge and dealer prep fee. Options shown. Not all options are available in the U.S. For a full offering and pricing information, visit your local Mercedes-Benz Vans dealership. Delayed availability.

**The payment estimator is not an advertisement or offer for specific terms of credit. Payment amounts presented are estimates for illustrative purposes only. Actual terms may vary from those used to calculate estimated payment amounts. Estimated payment amounts are based on information you provide, the Manufacturer's Suggested Retail Price (MSRP) for the vehicle selected, and on financing programs currently offered by Mercedes-Benz Financial Services. Your actual payment amount may differ from the estimated payment amount due to various factors such as the actual vehicle price charged by the dealer (actual vehicle prices may vary by dealer), special promotions and rebates affecting the price of the vehicle, financing programs offered by Mercedes-Benz Financial Services at the time you finance or lease your vehicle, and the actual rate used to calculate your lease or finance charge. The rate that determines your actual payment is based on creditworthiness. Not all customers will qualify for the lowest rate.

[1]Based on vehicle specifications for the 2016 Ford Transit Connect LWB publicly available as of date of page launch.

#Only valid on 2016 or 2017 Mercedes-Benz Sprinter and Metris Vans (excluding Cab Chassis and 2016 Sprinter Passenger). Qualified commercial customers only. 0.0% APR financing for 24 months at $41.67 per month, per $1,000 financed and 0.0% APR financing for 36 months at $27.78 per month, per $1,000 financed. 0.0% APR financing on 2016’s up to 48 months at $20.83 per month, per $1,000 financed. Excludes leases and balloon contracts and National Fleet customers. Available only at participating authorized Mercedes-Benz Vans dealers through Mercedes-Benz Financial Services (MBFS). Must take delivery of vehicle by October 2, 2017. Specific vehicles are subject to availability and may have to be ordered. Subject to credit approval by MBFS. Actual rates, terms, down payment, and program eligibility will be determined by MBFS Credit Team based upon creditworthiness of customer. Program rates or terms may be changed or the program may be terminated at any time at the sole discretion of MBFS. Rate applies only to Mercedes-Benz Commercial van vehicles. To qualify, the total amount financed cannot exceed 110% of MSRP. See your authorized Mercedes-Benz Vans dealer for complete details on this and other finance offers. Offer valid through October 2, 2017.

2-year complimentary scheduled maintenance services available on Mercedes-Benz Sprinter and Metris Vans, excluding Sprinter Cab Chassis, Sprinter WORKER, 2016 Sprinter Passenger Vans, and Metris WORKER models. Services include one A Service and one B Service. 1-year complimentary scheduled maintenance services available on Mercedes-Benz Sprinter Cab Chassis, Sprinter WORKER, and Metris WORKER models. Services include one A Service. Customer will receive a voucher coupon in the mail for the 1-year scheduled maintenance offer. Offer excludes fleet vehicles. Must take delivery of vehicle between July 1, 2017 and January 2, 2018. See your authorized Mercedes-Benz Vans dealer for complete details on maintenance.