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How to start using the Communication Module in your new Mercedes-Benz Van.

Would you like to explore Mercedes PRO’s benefits for your new Mercedes-Benz Van?1 Here, you will find helpful instructions, questions, and answers. Find more details about general and technical requirements for setting up and using Mercedes PRO connect2.

Vehicle Maintenance Center
Step by step

Your route to a networked fleet with the Communication Module.

Advantage 1

Set up Mercedes PRO Portal Account

Register as Company Administrator for the Mercedes PRO Portal and create a company account. Please note that in order to create new accounts, you must be authorized by your company.

> Mercedes PRO Portal

Do you use your new Mercedes-Benz Sprinter privately? If so, please contact your local authorized Mercedes-Benz Vans dealership. Further information can be found here:

> Learn more

Point 1

Add vehicle(s) and products

After you have created your company account, please add your vehicle(s) on the Mercedes PRO Portal. You can now order Mercedes PRO connect2 products. Please check beforehand to ensure that the purchased Mercedes PRO products are compatible with your vehicle(s).

> Check compatibility

Point 2

Verify at dealer

After you have successfully created your account as well as added your vehicle(s) and Mercedes PRO connect services, you must schedule an appointment with an authorized Mercedes-Benz Vans dealership to have your information verified. Alternatively, you can perform steps 1 and 2 while at an authorized Mercedes-Benz Vans dealership.

Point 4

Start vehicle management

After your authorized Mercedes-Benz Vans dealership has verified your information, you can start using the Mercedes PRO Portal and Mercedes PRO products you have assigned to your vehicles.

The Mercedes PRO Portal also gives you access to the Vehicle Management Tool where the fleet manager can add drivers. The Vehicle Management Tool gives you an overview of the entire fleet and lets you manage vehicles and drivers.

Point 1

Register as driver

After your fleet manager has given you access to the Mercedes PRO connect App3 via the Vehicle Management Tool, you will receive an email to complete the registration process. Simply follow the activation steps to create your account.

Point 2

Install App

Install the Mercedes PRO connect App3 on your smartphone. Log in using your newly created account credentials. You will find smartphone requirements and links to the app stores here:

> Availability & usage requirements

Point 3

Activate the App

Open the Mercedes PRO connect App3 on your smartphone. You can now use the Mercedes PRO connect App to assign yourself to a vehicle if your fleet manager has not already done so.

Done! You can now enjoy the benefits of Mercedes PRO connect2 in your vehicle.

Service availability & usage requirements.

Here you will find the key requirements needed to use Mercedes PRO connect as a connectivity and fleet management solution.

The compatible models2 and model series are listed in the following table.

Model
Sprinter
Model Series
907
Year of manufacture
09/2018
Model
Metris
Model Series
447
Year of manufacture
09/2019

Technical requirements

You must meet the following system requirements in order to use the Vehicle Management Tool:


Browser

Most popular browsers are supported. We recommend the following browser versions:

  • Internet Explorer version 11 and above
  • Mozilla Firefox version 51+
  • Google Chrome version 56+
  • Safari Version 10+
  • All versions of Microsoft Edge


Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimized for mobile devices and should only be used on a desktop.

Supported smartphones

The Mercedes PRO connect App can be used with most popular smartphones and is available in the Apple and Google App Stores.

Download the Mercedes PRO connect App now!


Apple

Operating system version iOS 9 and above


Android

Operating system version 5.0 and above


Smartphones with Root access or Jailbreak are not supported for security reasons.

Availability in your country

Mercedes PRO connect as a standard solution with Communication Module (LTE) for Digital Services (JH3) is available in the Contiguous United States, Alaska, and Hawaii.

US Map

Support.

*You can reach us around the clock from Monday to Sunday.

1.877.762.8267
Models shown may include options/packages not standard on a MY19 Sprinter. Specifications are subject to change.