How to start using the Communication Module in your new Mercedes-Benz Van.
Would you like to explore Mercedes PRO’s benefits for your new Mercedes-Benz Van? Here, you will find helpful instructions, questions, and answers. Find more details about general and technical requirements for setting up and using Mercedes PRO connect.  
Instructions for admins & fleet managers
Instructions for drivers
Compatible model series
The compatible models  and model series are listed in the following table.
|Model||Model Series||Year of Manufacture|
|Sprinter||907||09/2018 (MY 19+)|
|Metris||447||09/2019 (MY 20+)|
Your system must meet the following requirements to run the Vehicle Management Tool.
Most popular browsers are supported. We recommend the following browser versions:
Mozilla Firefox version 51+
Google Chrome version 56+
Safari Version 10+
All versions of Microsoft Edge
Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimized for mobile devices and should only be used on a desktop.
The Mercedes PRO connect App can be used with most popular smartphones and is available on the Apple App Store and on Google Play.
Download the Mercedes PRO connect App now!
Operating system version iOS 9 and above
Operating system version 5.0 and above
Smartphones with Root access or Jailbreak are not supported for security reasons.
Availability in your country
Mercedes PRO connect as a standard solution with Communication Module (LTE) for Digital Services (JH3) is available in the Contiguous United States, Alaska, and Hawaii.