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Mercedes PRO connect

Maximize Connectivity.
Minimize Inefficiency.
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Mercedes PRO connect112 is the first of several Mercedes PRO solutions. It works harder to make the job easier - intelligently connecting fleet managers, drivers, and vehicles to increase the efficiency and productivity of your company in the long run.

Mercedes Pro connect112 Advantages at a Glance

Mercedes-Benz Vans Technology

Increase safety, improve navigation, and optimize maintenance planning

Fleet Management Icon

Increase fleet efficiency, control vans remotely, and digitally log trips

M Pro Technology

Integrate Mercedes-Benz Vans data into your existing fleet management system

Registration & Activation

The Connectivity Gateway

Mercedes PRO Portal
Manage your Mercedes PRO connect account and discover new services with the Mercedes PRO Portal.
  • Account management - Create your account and fully manage Mercedes PRO connect solutions
  • Assign capabilities - Select and assign new Mercedes PRO connect products and services to each vehicle
  • User management - Create additional users and assign roles and authorizations to each user
  • Vehicle administration - Quickly add and manage vehicle information

Ready to activate services for your business?112

Man Using Mercedes-Pro Technology
Innovative Components Build Better Solutions.
Better Solutions Build Business.
Mercedes PRO connect112 is comprised of the following elements:
Mercedes PRO connect App113
The direct line to the driver
Man Using Mercedes Pro Connect App
Mercedes PRO connect App113
The direct line to the driver
With the Mercedes PRO connect App, the driver can easily access valuable vehicle and job-related information.
Communication Module114
The central point of contact
Mercedes-Pro Technology
Communication Module114
The central point of contact
Standard in every new Sprinter, the Communication Module ensures the broadest range of connectivity from the start, quickly transmitting data with the permanently installed 4G LTE SIM card. As the prerequisite for using Mercedes PRO connect services, the Communication Module makes your daily work even more efficient.
Vehicle Management Tool115
The control center
Man Using Mercedes-Pro Technology
Vehicle Management Tool115
The control center
The fleet manager's customized hub of connectivity that provides a comprehensive overview of fleet resources - simplifying logistics and increasing productivity.

Bundles for every connectivity need

Bundle services and benefits at a glance:

Optimized Assistance
Bundle*

Increase safety.
Improve navigation.
Optimize maintenance planning.

White Honey-Comb Shape Mercedes-Benz Vans Technology

Included Services:

  • Accident and Breakdown Management
  • Emergency Call System116
  • Live Traffic Information117
  • Car-to-X-Communication118
  • Software Updates119
  • Internet in the Car120
  • Maintenance and Repair Management121
  • Online Map Update122
  • Navigation Functions123
  • Multimedia Functions124

See Full Bundle Benefits

*Complimentary for 36 months after purchase and activation date


Efficient Fleet Management
Bundle

Increase fleet efficiency.
Control vans remotely.
Digitally log trips.

White Honey-Comb Shape Fleet Management Icon

Included Services:

  • Remote Control125
  • Vehicle Supervision126
  • Eco Monitor
  • Vehicle Operations127
  • Fleet Communication incl. Send2Car128
  • Digital Driver’s Log129
  • Digital Trip Management
  • Theft Warning130

See Full Bundle Benefits

Data Interfaces
Mercedes-Benz Vans

Bundle

Integrate Mercedes-Benz Vans data into your existing fleet management system.

White Honey-Comb Shape M Pro Technology

Included Services:

  • Vehicle Data Interface extended
  • Vehicle Data Interface light

See Full Bundle Benefits

Step by step

YOUR ROAD TO YOUR CONNECTED SPRINTER.

This is how you get started in the new Sprinter with Mercedes PRO connect.

Do you want access to diverse connectivity and fleet solutions in your new connected Sprinter?


We recommend visiting an authorized Mercedes-Benz Vans dealership to set up Mercedes PRO connect, but if you would like to complete the process yourself, you will find helpful instructions, questions, and answers as well as all the details about prerequisites and technical requirements related to setting up and using Mercedes PRO connect here – simply and clearly arranged:

Lineup of Black Sprinter Vans

24/7 Assistance and Information for All Things Mercedes PRO Connect

You can reach us any time from Monday to Sunday

1.877.762.8267

Next Steps

Mercedes-Benz Vans Technology

Technology

Discover the exciting, upgraded technology features in the new Sprinter.

See Details

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Mercedes PRO Portal

Manage your Mercedes PRO connect account.

Log In

112 Mercedes PRO is available for the Contiguous US, Hawaii, and Alaska with the new Sprinter (as from MY 19). Contact an authorized Mercedes-Benz Vans dealership for more information.
113 In order to prevent distracted driving, the use of the Mercedes PRO connect App is not permitted while operating a motor vehicle in order to prevent distracted driving. If used while operating a motor vehicle, there is an increased risk of endangering oneself and others. Please follow your local laws and restrictions.
114 The availability of services in addition to the integrated Communication Module depends on the network coverage of the mobile network provider. The Communication Module (LTE) is not available in the US Virgin Islands or Puerto Rico.
115 After the Mercedes PRO connect go-live in the new Sprinter, there will be a Vehicle Management Tool for the factory equipped solution and Communication Module.
116 When the Emergency Call System is triggered, the following data are automatically transmitted: vehicle identification number, GPS position, direction of travel, time of the emergency call, language setting, and number of occupants in the cab. The Emergency Call System is activated from the moment the vehicle is delivered to the customer following a sale. No separate terms of use have to be accepted. The Communication Module for Digital Services and the emergency call button are necessary for use of the Emergency Call System service.
117 The information from this service is shown on the touchscreen of the multimedia system. Live Traffic Information can only be used in conjunction with the multimedia systems MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen.
118 A valid subscription to Live Traffic Information is necessary to use Car-to-X Communication. Car-to-X Communication can only be used in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or MBUX multimedia system with 26 cm (10.25-inch) touchscreen. Only the data of vehicles directly affected by the event and equipped with Car-to-X Communication are processed, therefore you may not always receive a timely warning of hazards through this system.
119 Update times, content, and installation times can vary. These are activated when the vehicle is delivered. Updates to the Communication Module (LTE) are automatic, as otherwise certain applications might no longer work. You can access the current status of the software versions in your vehicle via the Mercedes PRO Portal.
120 The wireless Internet in the Car is provided by AT&T and created via an integrated SIM card. A contract must be made with AT&T in order to access data services, and this contract can be made via the Mercedes PRO Portal or infotainment system. In addition to a data contract with AT&T, either an MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or satellite radio or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen is required for the Internet in the Car service. Additional costs may apply depending on the amount of data used.
121 In order for us to offer you this service, data is transferred from the vehicle to Mercedes-Benz. This data includes the vehicle identification number, mileage, service code (A or B), as well as remaining time and mileage until the next service is due and information on the brake system and coolant.
122 The Online Map Update service is only available in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or MBUX multimedia system with 26 cm (10.25-inch) touchscreen. The service must first be activated and the region for the map update selected in the Mercedes PRO Portal.
123 You can only use the Navigation Functions service in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or the MBUX multimedia system with 26 cm (10.25-inch) touchscreen. Before use, some of the applications must first be activated via the Mercedes PRO Portal.
124 You can only use the Multimedia Functions service in conjunction with the MBUX multimedia system with 17.8 cm (7-inch) touchscreen and navigation or the satellite radio or with the MBUX multimedia system with 26 cm (10.25-inch) touchscreen. Before use, some of the applications must first be activated via the Mercedes PRO Portal. For various functions (Internet Radio and Browser), additional data volume is necessary which can be purchased via the Internet in the Car service.
125 The Remote Control function via the Mercedes PRO connect App makes it possible for you to view the status of the doors and windows. The driver is also able to unlock the vehicle using a code via the Mercedes PRO connect App and also check the status of and operate the auxiliary heater. This function is only available in conjunction with an optional auxiliary heater (hot-water heater).
126 The available data can vary according to the vehicle model. The tire pressure can only be shown on certain model configurations. Display of the Ad Blue® level is only available in conjunction with the optional SCR Generation 3 emissions control.
127 To safeguard the driver's privacy, he/she can switch off the vehicle tracking function via the Mercedes PRO connect App when making private journeys or travelling to and from work.
128 Messages from all drivers are visible to the fleet manager. Using the Vehicle Management Tool, he/she can, in turn, contact any driver individually with a message. If the Send2Car function is included in the subscription, a POI can be sent directly to the vehicle's navigation system. The Vehicle Operations service is additionally required to send POIs directly from the Vehicle Management Tool.
129 If you wish to use the Digital Driver's Log for your tax documentation, be sure to verify in advance whether the form and the information provided meets the fiscal requirements of your local tax authority. It provides two categories in which to categorize journeys: business journey or private journey.
130 The Theft Warning is shown in the chosen communication channel if the vehicle crosses preset geofences in a certain time period or if the optional Security alarm with interior motion sensor system sounds the alarm. Only in conjunction with the optional Security alarm w. interior motion sensor.